Pam joined former Tayside Police in 1994, initially serving in Dundee; moving onto their Drugs Branch, followed by community policing within Angus. On the creation of Police Scotland, Pam moved into national Safer Communities where her experience helped shape policy and guidance in respect of improving Police Scotland’s response to mental health related incidents and suicide prevention. She is the author of Police Scotland’s mental health and suicide prevention policies and was integral in the development and delivery of associated training and the Scottish Government Distress Brief Intervention Programme. She also oversaw the development and publication of the victims and witnesses policy which included embedding the Victims and Witnesses (Scotland) 2014 legislation into frontline policing in respect of victims’ rights and access to support. Pam is an Inspector in Police Scotland and was appointed as Support Inspector at HM Inspectorate of Constabulary in Scotland in September 2020.