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Custody inspection report - Highland and Islands

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  • HMICS Custody inspection report - Highland and Islands
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Inspection reports

26th November 2025

This inspection, undertaken jointly by HM Inspectorate of Constabulary in Scotland (HMICS) and Healthcare Improvement Scotland (HIS), aimed to assess the treatment of, and conditions for, individuals detained in police custody centres in the Highland and Islands local policing division. The report provides an analysis of the quality of custody centre operations and the provision of healthcare services. It outlines key findings identified during our inspection and makes four new recommendations for Police Scotland concerning custody operations. It highlights previous recommendations made in recent inspections of other custody centres across Scotland where the same, or similar, issues were found to be evident. The report also makes 36 recommendations across the four health boards that have responsibility for healthcare provision in the custody centres visited by our inspectors.

Additional

  • Recommendations
  • Our inspection
  • Key findings
  • Recommendations
  • Areas for improvement
  • Previous recommendations
  • Context
  • Methodology
  • Outcomes
  • Healthcare – Highland and Islands
  • Healthcare provision – NHS Highland
  • Healthcare provision – NHS Western Isles
  • Healthcare provision – NHS Shetland
  • Healthcare provision – NHS Orkney

  • Recommendations
  • Our inspection
  • Key findings
  • Recommendations
  • Areas for improvement
  • Previous recommendations
  • Context
  • Methodology
  • Outcomes
  • Healthcare – Highland and Islands
  • Healthcare provision – NHS Highland
  • Healthcare provision – NHS Western Isles
  • Healthcare provision – NHS Shetland
  • Healthcare provision – NHS Orkney

Methodology

15. HMICS and HIS undertook a wide range of activities during the baseline review of healthcare provision in custody to inform the development of our custody inspection methodology. These activities are outlined in the aforementioned report published in January 2023. As a result, the following key stages have been undertaken for this inspection and will form the basis of future joint inspections.

16. HIS requested that the NHS boards complete a self-evaluation document and submit key evidence to help inform the planning of the onsite inspection. Inspectors offered a pre-meeting teleconference with healthcare staff before the site visit to provide an outline of the inspection process. HIS inspectors also issued a letter to request a follow-up meeting with NHS managers to allow the inspection team to discuss key issues arising from the onsite inspection and the review of evidence.

17. During the inspection, we examined the treatment of, and conditions for, detainees at the centres. We observed key custody processes and assessed the custody environment, condition of cells and facilities for detainees. We undertook interviews with custody staff and managers, as well as healthcare practitioners (HCP) that were present during our visit. We also spoke with people detained in custody at the time.

18. A proportionate sample of custody records were examined from those recorded at the custody centres during the period of October 2024 to March 2025 inclusive. In a change from other custody inspections, a larger, six-month sample period was selected with an increased focus on ancillary centres. The total sample in Highland and Islands division numbered 2,277 records and 81 were inspected.

19. The sample was selected to be broadly representative of the proportions of men, women and children held in custody during the aforementioned period. Based upon this, sampling was weighted to ensure that women and children were included during random selection.

20. The review of NCS records provided valuable information on aspects of risk assessment, observation levels, and compliance with Police Scotland’s Care and Welfare of Persons in Police Custody SOP.

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