Frontline Focus – Wellbeing

In developing HMICS’s scrutiny plan in 2022, we committed to engaging with those working on the frontline to better understand the experience of officers and staff who directly provide service to our communities. This was intended to be a short, sharp focus where the voice of the frontline could be heard directly; a ‘frontline focus.’ This intention formed the basis of our inspection design, and focused on engaging with those on the frontline across different geographical and business areas, who deliver services to the public, 24/7, 365 days a year. During our inspection it was clear from conversations with officers and staff that a light touch approach was not sufficient, and that we needed to do more to reflect their views. As a result, this report maintains the focus on the frontline, but in more depth than initially intended.