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Recommendation 1
Custody operating model and workforce resilience
Police Scotland should, as a matter of priority, develop and implement a revised custody operating model that is aligned to current and projected demand, and supported by a robust workforce strategy. This should include a detailed analysis of estate resilience, staffing requirements, improved resource deployment, and measures to support staff wellbeing and sustainability across the custody estate.
Recommendation 2
Governance, oversight and delivery of improvement
Police Scotland should strengthen governance, audit and assurance arrangements to ensure consistent and effective oversight and delivery of custody inspection recommendations. This should include improved evaluation of the impact of changes and mechanisms to ensure learning is embedded consistently across all custody centres.
Recommendation 3
Healthcare provision and partnership delivery
NHS boards should work collaboratively with custody services and key partners to improve the consistency, accessibility and quality of healthcare provision within police custody. This should include addressing variation in clinical governance, strengthening access to mental health services, improving digital systems and information sharing, and ensuring clearer role boundaries between clinical and non-clinical staff.